UCaaS Advisory
Welcome to our UCaaS Advisory Services, where strategic insight meets deep technical expertise to help you simplify, scale, and future-proof your communications stack.
At UCT Global, we specialise in guiding organisations through the evolving landscape of Unified Communications as a Service (UCaaS). Whether you're migrating from legacy systems, integrating UC with CRM and AI, or navigating regulatory complexity across global markets, our team is here to help you make confident, informed decisions.
Strategic Readiness Assessment
We assess your current communication tools, infrastructure, and workflows to identify gaps and opportunities. This includes cloud-readiness, vendor performance, and alignment with your business goals.
Vendor & Solution Selection
We provide independent, expert guidance on evaluating vendors like Zoom, Microsoft Teams, Cisco WebEx, and niche providers. From commercial fit to technical capabilities, we help you make the right choice for today and tomorrow.
Architecture & Integration Planning
We design scalable, secure architectures and integration strategies that connect UC with CRMs, contact centres, analytics platforms, and more — including APIs, SIP trunking, and AI-driven enhancements.
Global Deployment Advisory
Expanding across borders? We’ll advise you on licensing, number provisioning, regulatory compliance, and partner alignment across EMEA, APAC, and North America.
Post-Implementation Optimisation
Our support doesn’t stop at go-live. We help you drive adoption, monitor KPIs, and continuously optimise your UCaaS environment for performance, resilience, and user satisfaction.
RFP & RFI Support
We support your procurement lifecycle by drafting, reviewing, and responding to RFPs/RFIs with detailed technical, commercial, and regulatory insight. Our experience ensures clear requirements, measurable evaluation criteria, and informed vendor selection.